To organize a return or an exchange, please email into our support team at firstname.lastname@example.org with your order number and the reason you would like to return your product so that we can process your request.
We do require that the original shipping box is kept in good condition and used to return the product.
If you are not entirely satisfied with your purchase, we're here to help. You have 3 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
After being received and processed by our returns department, we will issue a full refund or exchange on the order.
If you have any concerns or questions please reach out to the support team, we are always here to help!